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Shipping Policy

Delivery Times

  • At Sunshine Pool Products, we not only prioritize the quality of our products but also the convenience and satisfaction of our customers. Most of our exceptional pool and spa products come with free shipping within the USA, reflecting our commitment to providing value-added service.

  • When you place an order with us, expect swift processing as we aim to ship most products within 2 days. Please note that for items without free shipping, our rates are weight-based, adhering to industry standards. Rest assured, we utilize reputable shipping companies, and our shipping methods are designed for efficiency and reliability.

  • We understand the significance of prompt delivery, especially in the realm of pool and spa care. That's why we employ fast and dependable shipping methods to ensure timely arrival of your orders. Our meticulous attention to detail extends to our packaging, ensuring your products arrive in pristine condition.

  • Our shipping costs are competitive and transparent, calculated based on the weight and size of your order. Should you have any inquiries regarding our shipping methods or costs, our team is readily available to assist you.

Experience hassle-free shopping and timely deliveries with Sunshine Pool Products – your trusted partner for premium pool and spa solutions.

Returns & Exchanges

  • At Sunshine Pool Products, your satisfaction is our priority. That's why we offer a hassle-free return policy for most new, unopened items within 30 days of delivery. If, for any reason, you need to return a product, simply follow our easy process.

  • If the return is due to our error, such as receiving an incorrect or defective item, we'll cover the return shipping costs. Otherwise, return shipping costs will be the responsibility of the customer.

  • Once we receive your returned item, you can expect your refund within a reasonable timeframe. Typically, refunds are processed promptly, and you may receive yours sooner than expected. However, please allow up to four weeks, which includes transit time, processing time, and banking procedures.

  • Returning an item is straightforward – just log in to your account, navigate to the order through the 'Complete Orders' link in the My Account menu, and click the 'Return Item(s)' button. We'll keep you informed via email throughout the return and refund process.

Count on Sunshine Pool Products for a seamless shopping experience and dedicated customer support.

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